Masha Hasel delivers worldwide. We do not deliver to PO Boxes, APO/FPO addresses, or Freight Forwarding companies.

We aim to ship orders within 1 to 3 working days.

Standard delivery is free on all US, UK and EU orders.

In order to protect customer privacy, orders cannot be placed by e-mail or over the phone. If you have any questions about the checkout process, you can contact our Customer Service at (212) 600-4517.

Masha Hasel currently accepts Mastercard, Visa, American Express, Apple Pay and Google Pay. 

All payments made on mashahasel.com are secure. Our website is https encrypted and pci compliant. Masha Hasel does not store any of your payment information.

Once your order is dispatched, you shall receive a shipping confirmation along with the tracking number. Shipping will take from 3 to 12 working days.

For more information please refer to Delivery & Return Page

Buyers outside the US may have to pay import duties and taxes. The charges will differ for different countries. 

We kindly advise you to contact the local customs office for further information.

Please, do check your junk mailbox before getting in touch. Otherwise, send us an email. Include the recipient name, order date and purchased item(s) in the email.

Unfortunately, you cannot cancel immediately after purchasing online. Returns must be made within 14 days of receiving your confirmation receipt.

Customers are liable for return charges.

Yes, you can return and exchange your item(s) within 14 days upon delivery confirmation. For more information please refer to Delivery & Return Page. Sale items are not eligible for a return.

If you receive a damaged or faulty item, you are eligible for either a full refund or an exchange. Get in touch with us mentioning your order number in the subject. We will then send you a prepaid return shipping label.

Final sale orders are not eligible for a return.