Our Process


Our team in New York City, NY partners with designers, manufacturers and suppliers to find pieces that fit the Masha Hasel style and company.

We review the product, making sure it passes our checks before it is added to our collection.

We make a selection based on various factors: the design of the product, its quality, the designer and manufacturer, and more.


We take a lot of care to create a website that makes it easy and engaging to shop and find pieces you will love. From website design to product pictures and descriptions, we spend hours and hours making sure we provide a great shopping experience.

Our team is real and we care. We know you’re spending your hard-earned money, so customer service is huge to us! From shopping advice to order support and beyond, we are always here to help you. Our support team is located in New York City, NY.

Contact us by chatting with us or e-mail info@mashahasel.com


We prepare your order to ship with care, and provide tracking through delivery.

Most of our orders are shipped from one of several warehouses in Asia. This allows us to offer free shipping since we ship globally. For some US orders, we may ship from our US office if we have stock.

We ship with an international carrier that ships your order via international cargo flights and then transfers your order to your local postal service (like FedEx, USPS, Canada Post, Royal Mail, DHL, etc.).